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Customer Service

Frequently Asked Questions

  1. Contact Customer Service
  2. Placing An Order
  3. Backorders / Special Orders
  4. Free Gift
  5. Tell a Friend - Get $10
  6. Shipping Help
  7. Free Shipping
  8. UPS/USPS Domestic USA Shipping Options
  9. International Orders and Shipping
  10. Canceling Orders
  11. Re-Routing Shipped Packages
  12. Rejected or Otherwise Undeliverable Packages
  13. APO / FPO Friendly
  14. Holiday Delivery
  15. Lowest Prices Guaranteed
  16. Exchange / Returns Policy

Placing an Order

Franky Fashion uses a secure shopping cart system so all customer data is private, and can be submitted with confidence. All departments are accessible through our navigation panel, and each format will display a current price list. To place an order simply select the ORDER link which is listed by the product you'd like to order. This will add the product to your shopping cart. By selecting [Continue Shopping], you will be sent back to the previous page you had visited. You can move anywhere through the Franky Fashion Web, and continue adding items to your cart at will.

The Shopping Cart allows you to change quantities, and remove items at any time. Be sure to click the [Recalculate] button if you make any changes while on the Shopping Cart Page.

Shipping is automatically calculated as you add or subtract items. Even if you are not planning to purchase items during your visit, you can still get an estimate of how much your total would be for future reference.

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Backorders/Special Orders

In an industry that is flooded with new styles every week, many products can have a short shelf life. We at Franky Fashion, generally keep newer styles on hand, but older merchandise listed, may take a few extra days, or even weeks to obtain. When selecting a product, you will notice its availability status on the Shopping Cart. Many items will dispatch within 24 hours (on business days), but stock changes daily, even hourly, so the status may not always be accurate. An item that is easily available can unexpectedly sell out through distribution and stock details are updated every other evening. We will notify the customer through e-mail, if an order will be delayed/backordered, at which point, the customer can cancel the order with a simple reply.

Various products will show a "Special Order" status upon selection. Special orders take longer than your average restock item, especially if they are not frequently stocked through local distribution. Special Order items are not more expensive, it's simply a business term we use meaning "please be patient, this may be a while".

Clearance Items:
Do NOT include FREE shipping.
Do NOT include free gift

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Free Gift

FrankyFashion.com offers a free gift on certain items.  We chose a surprised gift for you.  Free gift does not apply to clearance items.

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Shipping Help

All shipping is done through UPS/USPS.  All shipping prices for items that free shipping does not apply, are calculated in our Shopping Cart section. You can simply use our Shopping Cart to see what the costs are for each UPS/USPS shipping method available. Simply before you finalize your purchase you can put in your zip code and check for the shipping charges. UPS/USPS shipping options are detailed below.

Tell a Friend - Get $10

If you’ve purchased from us and are satisfied with your purchase, please refer us to your friends and family. Once your referral makes a purchase, we will send you a $10 FrankyFashion.com Gift Certificate as our way of saying "Thanks." Just make sure to tell your friend or family member to let us know you referred them to us by having them provide us with your full name when they place their order.

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Free Shipping

We are pleased to offer free shipping on almost all items:

We also offer free shipping to AA/AE and AP military addresses.

Please note: Free shipping does not apply to clearance items.

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UPS Domestic USA Shipping

Several options are available for shipping your merchandise through FedEx. The actual shipping options and costs for your zip code are selected during checkout:

UPS Ground
1–7 business days within the contiguous U.S. Delivery days are Monday–Friday. Delivery is by the end of the business day. UPS Ground cannot deliver to P.O. boxes.

UPS Next Day Express
Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 1 business day. Delivery days are Monday–Friday. Available throughout all states except Alaska and Hawaii.

UPS 2nd Day Air
By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Service days are Monday–Friday, with Saturday service available in many areas for an additional charge. Available throughout all 50 states. 

UPS 3rd Day Air
By 4:30 p.m. in 3 business days to most areas (by 7 p.m. to residences). Service days are Monday–Friday, with Saturday service available in many areas for an additional charge. Available throughout all 50 states.

International Orders and Shipping

We welcome International orders! We're happy for the opportunity to show you how much we can save you. There is no reason to pay full retail prices when you can pay far less, buying directly from a major U.S. reputable supplier. You can place your International order online directly at FrankyFashion.com and pay through PayPal.

  1. Payment for International orders must be made through PayPal only. Credit cards are not accepted for payment on International orders. All orders EXCEPT those from the US are considered International orders.
  2. All International orders (including Canada) will be processed by FrankyFashion.com, verified by PayPal and then shipped within 2-4 business days by USPS. The customer is responsible for all taxes, duties, and other fees that may apply at the time the package is delivered.
  3. Free shipping does NOT apply to International Orders.
  4. Customer is responsible for international order's tax and duties.
  5. All International orders are shipped by USPS. Please note: Our Return and Exchange Policy does NOT apply to International Orders.
  6. Shipping to Canada is via USPS International Priority service. Delivery is completed typically in 7 to 15 business days to Canada. Delivery days are Monday–Friday. However, during holidays such as Christmas and New Year, shipping will take longer due to official holiday closing of most freight companies.
  7. International shipping rates to Alaska, Canada and Hawaii are mostly about $35-$65, depending on the area, it may vary based on the location of the shipping address. Please email us with your exact shipping address, the SKU number and the quantity of the items you'd like, to Service@FrankyFashion.com (Shipping Rate Request in subject line) and we'll get you a shipping quote right away.

 

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Canceling Orders

FrankyFashion.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities for full prosecution as allowed by law.

We are not able to cancel any orders that have been submitted to our warehouse for shipment. Due to or high order volume it is difficult for us to locate your order once processing starts.

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Re-Routing Shipped Packages

Customers will be charged a fee of $20 to reroute a package once it has been released to our carrier. Due to or high order volume it is difficult for us to locate your order once processing starts. We cannot make any modifications to your order once it has been submitted to our warehouse and most orders are submitted to our warehouse within hours of your purchase.

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Rejected or Otherwise Undelivered Packages

If your package is rejected upon delivery, your initial shipping cost will not be refunded. The amount you paid for the shipping will be deducted from the amount of the item order as the freight company will charge us to have your package shipped back to us. Additionally, a $10.00 charge will be applied to your credit card.

The $10.00 fee applies to any package returned undelivered, for reasons such as "Refused”, "Unknown Address/Receiver”, etc.

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APO/FPO Friendly and We Support the Military

In the least way that we could Thank our Brothers and Sisters in military all around the world that has put their lives on line so we could have our freedom, Franky Fashion is honored to offer FREE SHIPPING to all Military Addresses (AA, AP, & AE).

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Holiday Delivery Information

Delivery Options To receive your package by December 24th, place your order by:
Standard Delivery December 15th
2nd Day Delivery December 22nd before 5:00 p.m. EST
Overnight Delivery December 23rd before 5:00 p.m. EST

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Guaranteed Lowest Prices!!!

Just email us with the link to where you have seen the same item advertised for less, and we will give you the same item less 15%. 

Exchange / Returns Policy

Our goal is to provide each of our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for exchange, store credit, or a money back refund!

Important Note: All sales are final for International orders and for Special Order items. Franky Fashion's Exchange/Returns Policy does not apply to those items.

Size Chart Help

Shirts, Leather Jackets, Blazers and Pants Size Chart

If you still need further assistance or have any questions, we are here to assist you.  Please contact us at Service@FrankyFashion.com or 718-898-0728.