Loading... Please wait...

Customer Support

Frequently Asked Questions

  1. Contact Customer Service
  2. Placing An Order
  3. Backorders / Special Orders
  4. Free Gift
  5. Tell a Friend - Get $10
  6. Shipping Help
  7. Free Shipping
  8. FedEx Domestic USA Shipping Options
  9. International Orders and Shipping
  10. Canceling Orders
  11. Re-Routing Shipped Packages
  12. Rejected or Otherwise Undeliverable Packages
  13. APO / FPO Friendly
  14. Holiday Delivery
  15. Lowest Prices Guaranteed
  16. Exchange / Returns Policy

Placing an Order

Franky Fashion uses a secure shopping cart system so all customer data is private, and can be submitted with confidence. All departments are accessible through our navigation panel, and each format will display a current price list. To place an order simply select the ORDER link which is listed by the product you'd like to order. This will add the product to your shopping cart. By selecting [Continue Shopping], you will be sent back to the previous page you had visited. You can move anywhere through the Franky Fashion Web, and continue adding items to your cart at will.

The Shopping Cart allows you to change quantities, and remove items at any time. Be sure to click the [Recalculate] button if you make any changes while on the Shopping Cart Page.

Shipping is automatically calculated as you add or subtract items. Even if you are not planning to purchase items during your visit, you can still get an estimate of how much your total would be for future reference.

Top

 

Backorders/Special Orders

In an industry that is flooded with new styles every week, many products can have a short shelf life. We at Franky Fashion, generally keep newer styles on hand, but older merchandise listed, may take a few extra days, or even weeks to obtain. When selecting a product, you will notice its availability status on the Shopping Cart. Many items will dispatch within 24 hours (on business days), but stock changes daily, even hourly, so the status may not always be accurate. An item that is easily available can unexpectedly sell out through distribution and stock details are updated every other evening. We will notify the customer through e-mail, if an order will be delayed/backordered, at which point, the customer can cancel the order with a simple reply.

Various products will show a "Special Order" status upon selection. Special orders take longer than your average restock item, especially if they are not frequently stocked through local distribution. Special Order items are not more expensive, it's simply a business term we use meaning "please be patient, this may be a while".

Clearance Items:
Do NOT include FREE shipping.
Do NOT include free gift

Top

Free Gift

FrankyFashion.com offers a free gift of your choice: FREE pair of leather gloves, a FREE Leather Wallet or a FREE Military Hat (your choice of Vintage Camo Fatigue Hat OR Vintage O.D. Red Star Fatigue Cap) with any purchase of $49.99 or more.

Please note: Free gift does not apply to clearance items.

Top

Shipping Help

All shipping is done through FedEx. All shipping prices are calculated in our Shopping Cart section. You can simply use our Shopping Cart to see what the costs are for each FedEx shipping method available. Simply before you finalize your purchase you can put in your zip code and check for the shipping charges. FedEx shipping options are detailed below.

  • Most orders received before 3:00 (EDT) will ship the same day providing the item is in stock.
  • If you're ordering with a credit card through e-mail, you must provide us with your home and business phone number. No phone number means no order. .
  • E-mail orders are best sent earlier in the day or the night before. Shopping Cart orders placed after 3:00: PM will more than likely get processed on the following business day; especially during high volume periods that might result from the premier of highly popular merchandise or during highly popular clearance sale events. Please call us 718-898-0728 to find out if your item(s) are available for same day shipping after 3:00 PM Eastern.
  • All packages are insured.
  • Depending on the item(s), some get shipped out via FedEx, and others via UPS. All PO Box orders will get shipped out via USPS.

Tell a Friend - Get $10

If you’ve purchased from us and are satisfied with your purchase, please refer us to your friends and family. Once your referral makes a purchase, we will send you a $10 FrankyFashion.com Gift Certificate as our way of saying "Thanks." Just make sure to tell your friend or family member to let us know you referred them to us by having them provide us with your full name when they place their order.

Top

Free Shipping

We are pleased to offer free shipping on all:

  • Military Wear Orders $20 or More - Use Coupon (FREESHIPPINGMIL)
  • Harley-Davidson Boots
  • Caterpillar Boots
  • Hush Puppies

We also offer free shipping to AA/AE and AP military addresses.

Please note: Free shipping does not apply to clearance items.

Top

FedEx Domestic USA Shipping

Several options are available for shipping your merchandise through FedEx. The actual shipping options and costs for your zip code are selected during checkout:

FedEx Ground
1–7 business days within the contiguous U.S. Delivery days are Monday–Friday. Delivery is by the end of the business day. FedEx Ground cannot deliver to P.O. boxes.

FedEx Express Saver
Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days. Delivery days are Monday–Friday. Available throughout all states except Alaska and Hawaii.

FedEx Home Delivery
1–7 business days within the contiguous U.S. Service days are Monday–Friday. Delivery is between 9 a.m. and 8 p.m. Available throughout all 50 states. FedEx Home Delivery cannot deliver to P.O. boxes.

FedEx 2nd Day Delivery
By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Service days are Monday–Friday, with Saturday service available in many areas for an additional charge. Available throughout all 50 states.

FedEx Standard Overnight Service
Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. Service days are Monday–Friday, with Saturday service available in many areas for an additional charge.

FedEx First Overnight Service
Delivery days are Monday–Friday. Available throughout all 50 states (not available in all areas of Alaska and Hawaii).

International Orders and Shipping

We welcome International orders! We're happy for the opportunity to show you how much we can save you. There is no reason to pay full retail prices when you can pay far less, buying directly from a major U.S. leather supplier. You can place your International order online directly at FrankyFashion.com and pay through PayPal.

  1. Payment for International orders must be made through PayPal only. Credit cards are not accepted for payment on International orders. All orders EXCEPT those from the US are considered International orders.
  2. All International orders (including Canada) will be processed by FrankyFashion.com, verified by PayPal and then shipped within 2-4 business days by USPS. The customer is responsible for all taxes, duties, and other fees that may apply at the time the package is delivered.
  3. All International orders are shipped by USPS. Please note: Our Return and Exchange Policy does NOT apply to International Orders.
  4. FedEx Shipping to Canada is via USPS International Priority service. Delivery is completed typically in 7 to 15 business days to Canada. Delivery days are Monday–Friday. However, during holidays such as Christmas and New Year, shipping will take longer due to official holiday closing of most freight companies.
  5. International shipping rates to Alaska, Canada and Hawaii are mostly about $35, depending on the area, it may vary based on the location of the shipping address. Please email us with your exact shipping address, the SKU number and the quantity of the items you'd like, to Service@FrankyFashion.com (Shipping Rate Request in subject line) and we'll get you a shipping quote right away.

Top

Canceling Orders

FrankyFashion.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities for full prosecution as allowed by law.

We are not able to cancel any orders that have been submitted to our warehouse for shipment. Due to or high order volume it is difficult for us to locate your order once processing starts.

Top

Re-Routing Shipped Packages

Customers will be charged a fee of $10 to reroute a package once it has been released to our carrier. Due to or high order volume it is difficult for us to locate your order once processing starts. We cannot make any modifications to your order once it has been submitted to our warehouse and most orders are submitted to our warehouse within hours of your purchase.

Top

Rejected or Otherwise Undeliverable Packages

If your package is rejected upon delivery, your initial shipping cost will not be refunded. The amount you paid for the shipping will be deducted from the amount of the item order as the freight company will charge us to have your package shipped back to us. Additionally, a $10.00 charge will be applied to your credit card.

The $10.00 fee applies to any package returned undelivered, for reasons such as "Refused”, "Unknown Address/Receiver”, etc.

Top

APO/FPO Friendly and We Support the Military

In the least way that we could Thank our Brothers and Sisters in military all around the world that has put their lives on line so we could have our freedom, Franky Fashion is honored to offer FREE SHIPPING to all Military Addresses (AA, AP, & AE).

You also receive a 5% discount on every item if you are serving in the military. Simply use Promo Code "MILITARYSUPPORT".

Top

Holiday Delivery Information

Delivery Options To receive your package by December 24th, place your order by:
Standard Delivery December 15th
2nd Day Delivery December 22nd before 5:00 p.m. EST
Overnight Delivery December 23rd before 5:00 p.m. EST

Top

Guaranteed Lowest Prices!!!

Just email us with the link to where you have seen the same item advertised for less, and we will give you the same item less 15%. Use the graphic link below to send us your request (or this link if the graphic does not appear).

Use This Link to Email us at beatthis@frankyfashion.com with Beat This Frank in the Subject Line to Claim Your Guaranteed Low Price

Exchange / Returns Policy

Our goal is to provide each of our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for exchange, store credit, or a money back refund!

Important Note: All sales are final for International orders and for Special Order items. Franky Fashion's Exchange/Returns Policy does not apply to those items.

  • All returns must be made within 30 days of invoice date.
  • No item that is damaged, soiled or worn will be accepted for refund or exchange.
  • All exchanges or returns must email Service@FrankyFashion.com (with RA Request in Subject Line) or call us at 718-898-0728 to obtain a Return Authorization (RA) number. All returned packages must have this RA number written clearly on them or they will NOT be accepted and will instead be returned to the sender at the sender's expense.
  • Defective merchandise will be replaced up to 15 days from the day you receive your order. For proper replacement of a defective product, the item being returned to us should be packed the same way it was originally shipped to you. We will credit your card (or send you a company check) for covering the shipping cost to send us any damaged/defective products that arrived at their destination in this condition.
  • Refunds will be made with a copy of the invoice only and made in the same manner for which the order was paid.
  • Refunds and exchanges will be made within 30 days from the date the package was received by us, minus the shipping charges. The customer is responsible for shipping charges on replacement items.
  • Items with Free Shipping promotion are allowed to exchange item(s) up to one time for free shipping, The customer will be responsible for shipping fees after that.
  • Return for Refunds - Customer is responsible for shipping charges to return item(s) with free shipping promotion.



Top