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FAQ

 

  1. Placing An Order
  2. Backorders / Special Orders
  3. Tell a Friend - Get $10
  4. Shipping Help
  5. FedEx Domestic USA Shipping Options
  6. International Orders and Shipping
  7. Canceling Orders
  8. Re-Routing Shipped Packages
  9. Rejected or Otherwise Undeliverable Packages
  10. APO / FPO Friendly
  11. Holiday Delivery
  12. Lowest Prices Guaranteed
  13. Exchange / Returns Policy

Placing an Order

Franky Fashion uses a secure shopping cart system so all customer data is private, and can be submitted with confidence. All departments are accessible through our navigation panel, and each format will display a current price list. To place an order simply select the ORDER link which is listed by the product you'd like to order. This will add the product to your shopping cart. By selecting [Continue Shopping], you will be sent back to the previous page you had visited. You can move anywhere through the Franky Fashion Web, and continue adding items to your cart at will.

The Shopping Cart allows you to change quantities, and remove items at any time. Be sure to click the [Recalculate] button if you make any changes while on the Shopping Cart Page.

In most cases, shipping is free. Where there is a shipping charge it is automatically calculated as you add or subtract items. Even if you are not planning to purchase items during your visit, you can still get an estimate of how much your total would be for future reference.

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Backorders/Special Orders

In an industry that is flooded with new styles every week, many products can have a short shelf life. We at Franky Fashion, generally keep newer styles on hand, but older merchandise listed, may take a few extra days, or even weeks to obtain. When selecting a product, you will notice its availability status on the Shopping Cart. Many items will dispatch within 24 hours (on business days), but stock changes daily, even hourly, so the status may not always be accurate. An item that is easily available can unexpectedly sell out through distribution and stock details are updated every other evening. We will notify the customer through e-mail, if an order will be delayed/backordered, at which point, the customer can cancel the order with a simple reply.

Various products will show a "Special Order" status upon selection. Special orders take longer than your average restock item, especially if they are not frequently stocked through local distribution. Special Order items are not more expensive, it's simply a business term we use meaning "please be patient, this may be a while".

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Shipping Help

Depending on the item(s), some products get shipped out via FedEx, and others via UPS. All PO Box orders will get shipped out via USPS. When there is a charge for shipping, shipping costs are calculated in our Shopping Cart section. You can simply use our Shopping Cart to see what the costs are for each shipping method available. Before you finalize your purchase you can put in your zip code and check for the shipping charges. Click here for FedEx shipping options.

  • Most orders received before 3:00 (EDT) will ship the same day providing the item is in stock.
  • Shopping Cart orders placed after 3:00: PM will more than likely get processed on the following business day; especially during high volume periods that might result from the premier of highly popular merchandise or during highly popular clearance sale events. Please call us 718-898-0728 to find out if your item(s) are available for same day shipping after 3:00 PM Eastern.
  • E-mail orders are best sent earlier in the day or the night before.
  • All packages are insured.

Tell a Friend - Get $10

If you’ve purchased from us and are satisfied with your purchase, please refer us to your friends and family. Once your referral makes a purchase, we will send you a $10 FrankyFashion.com Gift Certificate that you can use on your next purchase of any item of $50 or more, as our way of saying "Thanks." Just make sure to tell your friend or family member to let us know you referred them to us by having them provide us with your full name when they place their order.

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FedEx Domestic USA Shipping

Several options are available for shipping your merchandise through FedEx. The actual shipping options and costs for your zip code are selected during checkout:

  • - 1–7 business days within the contiguous U.S. Delivery days are Monday–Friday. Delivery is by the end of the business day. FedEx Ground cannot deliver to P.O. boxes.FedEx Ground
  • FedEx Express Saver - Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days. Delivery days are Monday–Friday. Available throughout all states except Alaska and Hawaii.
  • FedEx Home Delivery - 1–7 business days within the contiguous U.S. Service days are Monday–Friday. Delivery is between 9 a.m. and 8 p.m. Available throughout all 50 states. FedEx Home Delivery cannot deliver to P.O. boxes.
  • FedEx 2nd Day Delivery - By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Service days are Monday–Friday, with Saturday service available in many areas for an additional charge. Available throughout all 50 states.
  • FedEx Standard Overnight Service - Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. Service days are Monday–Friday, with Saturday service available in many areas for an additional charge.
  • FedEx First Overnight Service - Delivery days are Monday–Friday. Available throughout all 50 states (not available in all areas of Alaska and Hawaii).

International Orders and Shipping

We welcome International orders! We're happy for the opportunity to show you how much we can save you. There is no reason to pay full retail prices when you can pay far less, buying directly from a major U.S. leather supplier. You can place your International order online directly at FrankyFashion.com and pay through PayPal.

  1. Payment for International orders must be made through PayPal only. Credit cards are not accepted for payment on International orders. All orders EXCEPT those from the US are considered International orders.
  2. All International orders (including Canada) will be processed by FrankyFashion.com, verified by PayPal and then shipped within 2-4 business days by USPS. The customer is responsible for all taxes, duties, and other fees that may apply at the time the package is delivered.
  3. All International orders are shipped by USPS. Please note: Our Return and Exchange Policy does NOT apply to International Orders.
  4. Shipping to Canada is via USPS International Priority service. Delivery is completed typically in 7 to 15 business days to Canada. Delivery days are Monday–Friday. However, during holidays such as Christmas and New Year, shipping will take longer due to official holiday closing of most freight companies.
  5. International shipping rates to Alaska, Canada and Hawaii are mostly about $35, depending on the area, it may vary based on the location of the shipping address. Please email us with your exact shipping address, the SKU number and the quantity of the items you'd like, to Service@FrankyFashion.com with (Shipping Rate Request in subject line) and we'll get you a shipping quote right away.

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Canceling Orders

FrankyFashion.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities for full prosecution as allowed by law.

We are not able to cancel any orders that have been submitted to our warehouse for shipment. Due to our high order volume it is difficult for us to locate your order once processing starts.

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Re-Routing Shipped Packages

Customers will be charged a fee of $10 to reroute a package once it has been released to our carrier. Due to or high order volume it is difficult for us to locate your order once processing starts. We cannot make any modifications to your order once it has been submitted to our warehouse and most orders are submitted to our warehouse within hours of your purchase.

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Rejected or Otherwise Undeliverable Packages

If your package is rejected upon delivery, your initial shipping cost will not be refunded. The amount you paid for the shipping will be deducted from the amount of the item order as the freight company will charge us to have your package shipped back to us. Additionally, a $10.00 charge will be applied to your credit card. The $10.00 fee applies to any package returned undelivered, for reasons such as "Refused”, "Unknown Address/Receiver”, etc.

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APO/FPO Friendly and We Support the Military

In the least way that we could thank our Brothers and Sisters in military all around the world that has put their lives on line so we could have our freedom, Franky Fashion is honored to offer FREE SHIPPING to all Military Addresses (AA, AP, & AE). You also receive a 5% discount on every item if you are serving in the military. Simply use Promo Code "MILITARYSUPPORT".

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Holiday Delivery Information

Delivery Options To receive your package by December 24th, place your order by:
Standard Delivery December 15th
2nd Day Delivery December 22nd before 5:00 p.m. EST
Overnight Delivery December 23rd before 5:00 p.m. EST

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Guaranteed Lowest Prices!!!

Simply email us the link to the same item you've seen advertised for less, including your contact information.  Once we've checked everything and it has met the requirements (*), we will give you the same item 15% less than the competitions price.

*-The item advertised for less must be in stock and available for shipping on the website seen.  Total price of the item including shipping and/or sales tax must be lower than our price.

 

365-DAY RETURN POLICY

No-Hassle Returns

We are committed to total customer satisfaction. That's why we give you up to a full year to return items that are in new, unworn condition with tags attached. Additionally, we never charge a restocking fee on returned orders. Please Note: All clearance sales are final. We cannot accept returns on clearance or special order items. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.

  • All returns must be done within 365 days from the date of purchase.
  • Contact our customer service department via email or at 718-898-0728 (Monday to Friday 10:00AM to 8:00 PM East. Time) to receive an RA Number (Return Authorization).  Without this number, packages will not be received.
  • Clearly write the RA number on the outside of the packaging box.
  • Print a copy of your email order, write on it the reason of return and that if you like to exchange for another item or a refund.  If you don't have the copy, our customer service will be glad to provide you with a copy.
  • No stocking or any other fees involved.
  • Only orders within the continental U.S are eligible.
  • Free return shipping does not apply to clearance merchandise.

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